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Professional certification

Network Support & Cybersecurity Technician

Connect. Diagnose. Secure. Defend.

A job-ready pathway from network fundamentals to secure incident response.

Guided learning Browser-based labs Verified credential
Programme overview

About this certification

A practical professional certification covering TCP/IP, addressing, switching, routing, DNS, DHCP, Wi-Fi, access control, endpoint defence and incident response.

8 modules8 required learning stages
65 guided classesNotes, examples and checkpoints
Practical assessmentSkills demonstrated through real tasks
Learning outcomes

What you will be able to do

  • Explain network roles and topologies
  • Use OSI and TCP/IP models to isolate faults
  • Interpret basic interface evidence
  • Interpret IPv4 addresses and prefixes
  • Design efficient subnets
  • Diagnose addressing and gateway faults
  • Explain switching and MAC learning
  • Design VLAN separation
Complete curriculum

What you will study

Each module combines guided learning with practical activities. Required modules must be completed before the final certification stage unlocks.

1Network Foundations

Understand how devices, media, protocols and layered models move data across a network.

8 classes · Required
How Networks Deliver Data OSI and TCP/IP Models Network Devices and Media Ethernet Frames and MAC Addresses A Safe Network Troubleshooting Method Incident: Workstation Has No Link Incident: One Device Cannot Reach the LAN Incident: Local Network Is Intermittently Slow

2IPv4 Addressing & Subnetting

Plan, calculate and troubleshoot IPv4 addressing for practical office networks.

8 classes · Required
Binary and IPv4 Structure Subnet Masks and Prefix Lengths Designing Small Office Subnets Default Gateways and ARP Static and Dynamic Addressing Incident: Duplicate IP Address Warning Incident: New Department Subnet Fails Incident: Users Cannot Reach the Gateway

3Ethernet Switching & VLANs

Configure and troubleshoot switching, VLAN separation, trunks and loop prevention.

8 classes · Required
How Ethernet Switches Forward Traffic Access Ports and VLANs 802.1Q Trunks Inter-VLAN Connectivity Spanning Tree and Loop Prevention Incident: Finance User Is on the Wrong Network Incident: VLAN Missing Across a Trunk Incident: Broadcast Storm Disrupts the Office

4Routing, DNS & DHCP

Troubleshoot routed paths and the core services users depend on for addressing and names.

8 classes · Required
How Routers Select Paths Internet and NAT Fundamentals DHCP Lease Operation DNS Resolution Path Testing Tools Incident: Entire Office Loses Internet Access Incident: Names Fail but IP Addresses Work Incident: New Devices Receive No Address

5Wireless & Small Office Networks

Deploy reliable Wi-Fi and segmented small-office networks with secure defaults.

8 classes · Required
Wi-Fi Standards and Bands Wireless Authentication and Encryption Coverage, Channels and Interference Guest Network Segmentation Small Office Network Design Incident: Staff Cannot Join Secure Wi-Fi Incident: Meeting Room Wi-Fi Is Slow Incident: Guests Can Reach Internal Systems

6Cybersecurity Foundations & Access Control

Protect identities, endpoints and network boundaries using practical security controls.

8 classes · Required
Threats, Vulnerabilities and Risk Identity, MFA and Least Privilege Phishing and Social Engineering Malware and Endpoint Protection Firewalls and Secure Network Boundaries Incident: Unauthorized Administrator Login Incident: Employee Reports a Phishing Message Incident: Endpoint Shows Malware Symptoms

7Hardening, Monitoring & Incident Response

Harden services, interpret security evidence and run a controlled incident response.

8 classes · Required
Secure Configuration and Patch Management Logs, Alerts and Indicators Traffic Analysis Fundamentals Incident Response Lifecycle Evidence and Incident Documentation Incident: Firewall Change Blocks a Business Service Incident: Suspicious Outbound Traffic Incident: Excessive Access After Role Change

8Professional Network Defence Capstone

Integrate network support and cyber defence skills in multi-stage workplace incidents.

9 classes · Required
Capstone Rules of Engagement Building an Incident Timeline Balancing Availability and Security Technical Handover and Executive Summary Career Portfolio and Interview Evidence Incident: Branch Office Outage Incident: Ransomware Warning on Finance PC Incident: Secure New Office Deployment Incident: Suspected Data Exfiltration
Assessment and scoring

How your final result is calculated

Your overall result combines the assessment components shown below. You must achieve at least 70% overall and satisfy every mandatory completion rule.

Module checkpoints20%
Required practical labs80%
Admissions journey

What happens after you apply

01Submit applicationTell us who you are and what you want to achieve.
02Admissions reviewWe review eligibility and confirm any payment requirement.
03Portal enrollmentYour approved application is linked to your student account.
04Start learningComplete the guided modules, labs and assessments.
Award requirements

How you earn the certificate

Complete every required module and class, pass the module knowledge checks, and complete the required labs or practical scenarios. The system verifies the configured requirements and overall pass mark before issuing a downloadable credential.

Access: Enrollment starts after account matching and verified payment.

Ready to begin Network Support & Cybersecurity Technician?

Submit the short certification application after reviewing the programme information above. Free programmes activate after submission; paid programmes continue to payment.